Experience Architect

Location: Boston, MA

Department: XD

Type: Full Time

Min. Experience: Experienced

About the Experience Architect Position

Verndale Experience Architects work closely with the Strategy and Design teams to develop engaging user experiences that address the goals of the client, and the needs of the end user. The XA is responsible for understanding business goals, analyzing audiences and identifying their emotional and functional needs, defining site architecture and proving out the end user experience in the form of interactive prototypes. The Experience Architect remains involved throughout the lifecycle of a project and is expected to provide XA oversight in design and documentation phases, and during the development of the experience. Depending on the project, other responsibilities may include organizing and leading usability testing, customer journey workshops, and business requirement workshops.


  • Represent the Experience Design Team as a core partner and strategic contributor on project
  • Collaborate, Advocate, and integrate with all functions that impact the entire customer experience
  • Exude positivity, with the ability to bring people together from all disciplines and inspire them
  • Proactively own solutions for the most ambiguous and challenging architecture and design hurdles
  • Contribute to the development of the XD practice by creating and sharing new methods and practices
  • Work with clients to understand their business and experience goals
  • Analyze audiences and identify their emotional and functional needs
  • Define site architecture and navigation
  • Creating interactive prototypes that demonstrate proposed functionality
  • Balance multiple projects, schedules, and deadlines.


Required Skills

  • Proven track record of creative thinking in multidisciplinary teams
  • Ability to influence and communicate a strong point of view to a large organization
  • Background of designing for complex, multi-channel experiences that delight customers
  • Outstanding portfolio of successful projects that had a significant impact
  • Passionate understanding and empathy for customers when designing digital experience
  • Creativity and attention to detail
  • Deep interest and understanding of emerging trends and technologies
  • Willingness to take smart risks and learn from failure
  • Superior presentation, oral, and written skills
  • Experience with prototyping tools such as Axure and Sketch
  • Bachelor's Degree in Design, Psychology, Computer Science or other relevant major
  • Minimum of three years experience in User Experience Design, Information Architecture, or similar role

Ten great reasons to work for Verndale

  1. Rapid growth company of 19 years maintaining start-up company feel
  2. Laser focus on cutting-edge technology and killer service offerings to clients
  3. Internal promotions that are frequent and do not take years to achieve
  4. Collaborative, open, work environment and no formal dress code
  5. Open Door policy company wide
  6. Company that values collaboration and communication
  7. Free lunch Fridays at noon and drinks at 3:00pm
  8. Dog friendly office – woof!
  9. Flexible schedule options to support work/life integration
  10. Nine company paid holidays and 3 weeks paid vacation at date of hire


About Verndale

Verndale is the marketing technology agency that brands call when they want to connect with their customers in a more meaningful way. It designs, builds and evolves brand experiences that mid-sized and Fortune 500 companies use to bring their products and services to life for their always-on customers.

 Verndale offers unparalleled strategy, experience design, technology and post-launch managed services. With an all-star team made up of pure technologists and digital, brand and creative pioneers, Verndale understands the operational, organizational and technological demands posed on an enterprise that wants to extend sophisticated, connected experiences to their customers. It can work across centralized and siloed business units in a brand to create a cohesive front to back-end strategy that both technology and marketing leaders love, while extending and maintaining engaging experiences that the brand’s customers will also love.   

One of the largest independent agencies in the industry, Verndale is headquartered in Boston and has five offices across the United States. Global operations in Quito, Ecuador and Bangalore, India power Verndale’s global delivery model, which provides application efficiency, stability and value to its customers.

 Lean more about Verndale at  www.verndale.com .

Compensation & Benefits
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees.  Ample company paid holidays and personal time off make having a work-life balance possible.  For some roles working from home on an as-needed basis is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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