Group Account Director

Location: Boston, MA

Department: Client Services

Type: Full Time

Min. Experience: Experienced

About the Group Account Director Position

Verndale lives at the intersection of cutting-edge digital marketing technology and award-winning user experience – and our goal is to use that knowledge to benefit all of our clients. The Account Management team is instrumental in driving this forward and is responsible for building strong relationships, helping to solve our client’s business challenges and to see the next great opportunity. As we continue to grow, we are looking for a new Group Account Director to join our team on this exciting journey!

In this role, you will work with a diverse client portfolio to ensure their long-term success. With an understanding of their business goals and objectives, you will work to develop a roadmap that will guide the relationship over time while simultaneously providing the daily oversight and client consultation necessary to keep their projects on track. Ensuring our clients are satisfied with the services we deliver is a fundamental element of the Group Account Director position.

Each Group Account Director manages an assigned client portfolio. Approximately 25% travel is required (and a perk) of this role.

Typical work hours for this role are from 8am-5pm.

This role is located at our Headquarters in Boston.  Relocation will be considered.

Responsibilities

  • Drive diverse teams of thinkers and doers through a fantastic experience 
  • Be a key point of contact for our clients as well as our internal leadership 
  • Grow and mature the long-term strategy centered on our clients’ business goals and objectives utilizing SMEs within Verndale and the client 
  • Get personal with our clients. Routine visits and conversations make you the best internal and external advocate we can have 
  • Expand Verndale’s reach and influence within each account.
  • Contribute to Verndale's growth and pioneering spirit by sharing your knowledge and leading by example 
  • Drive the lifetime value (LTV) and overall satisfaction of each client
  • Work closely with the Business Development team to pitch new prospects and lead the transition process as they engage with Verndale
    • Strong management background; ability to work tactically and strategically.
    • Provide the appropriate level of oversight to ensure projects are successfully completed – properly, on time, on budget
    • Maintain high client satisfaction scores and retention rates
    • Ensure the Account Manager(s) on your team is well trained and mentored
    • Maintain 20-30% utilization across client portfolio

Qualifications

  • 10+ years of enterprise-level experience in the delivery of digital projects, including web sites, mobile applications, eCommerce technology, marketing automation, etc.
  • Comfort with executive-level interactions and the ability to navigate contract negotiations and the occasional challenging conversation
  • Ability to manage at an account portfolio level and deliver concise reports and compelling presentations to key stakeholders 
  • Experience in professional services is a big plus. It will help you to learn, adapt and grow quickly. 
  • Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations
    • Understanding of the implementation lifecycle and methodologies
    • Proven ability to recommend and apply industry and technical best practices
    • Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
  • Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story.
  • You are fantastic in a room. You're an excellent presenter, great at reading a room, and can always contribute something.

Ten great reasons to work for Verndale

  1. Rapid growth company of 19 years maintaining start-up company feel
  2. Laser focus on cutting-edge technology and killer service offerings to clients
  3. Internal promotions that are frequent and do not take years to achieve
  4. Collaborative, open, work environment and no formal dress code
  5. Exchange program with our Boston, Quito, Bangalore and LA offices
  6. Company that values collaboration and communication 
  7. Top of the line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP program, HRA account and more
  8. Management and employee trainings offered regularly 
  9. Flexible schedule options to support work/life integration 
  10. Nine company paid holidays and 3 weeks paid vacation at date of hire

About Verndale

Verndale is the marketing technology agency that brands call when they want to connect with their customers in a more meaningful way. It designs, builds and evolves brand experiences that mid-sized and Fortune 500 companies use to bring their products and services to life for their always-on customers.

 Verndale offers unparalleled strategy, experience design, technology and post-launch managed services. With an all-star team made up of pure technologists and digital, brand and creative pioneers, Verndale understands the operational, organizational and technological demands posed on an enterprise that wants to extend sophisticated, connected experiences to their customers. It can work across centralized and siloed business units in a brand to create a cohesive front to back-end strategy that both technology and marketing leaders love, while extending and maintaining engaging experiences that the brand’s customers will also love.   

One of the largest independent agencies in the industry, Verndale is headquartered in Boston and has five offices across the United States. Global operations in Quito, Ecuador and Bangalore, India power Verndale’s global delivery model, which provides application efficiency, stability and value to its customers.

 Lean more about Verndale at www.verndale.com

 

Compensation & Benefits
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan with company match are offered to all full-time employees.  Ample company paid holidays and personal time off make having a work-life balance possible.  For some roles working from home on an as-needed basis is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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