Salesforce Sr. Program Manager
MA
Full Time
Account Management
Manager/Supervisor
About the Salesforce Sr. Program Manager
This is an exciting opportunity to join one of Verndale's fastest-growing practice areas. You will have the opportunity to build relationships with exciting brands, impact client growth, and play a key role in delivering value for our customers. The Sr. Program Manager will directly build and manage client relationships with a portfolio of 8-12 key accounts, and partner closely with Salesforce and the Verndale delivery team to ensure client satisfaction. This role is critical to internal communication and collaboration, ensuring that all stakeholders have a pulse on client health, client expectations, and alignment with business priorities.
Responsibilities
- Maintain regular communications with clients to ensure you and the team have a consistent and clear understanding of expectations at all times.
- As the quarterback for client engagements, ensure that projects are successfully completed and partner with the delivery team to solve client challenges and escalate as appropriate.
- Be a key internal point of contact, providing ongoing communication focused on client health for your portfolio of clients.
- In partnership with practice leadership, expand Verndale’s reach and influence within each account.
- Work closely with practice leadership and Solution Consultants to build strategic roadmaps and identify and pitch new opportunities to your clients in pursuit of achieving sales and revenue targets.
- Drive the lifetime value (LTV) and overall satisfaction of each client.
- Build meaningful account plans that demonstrate an understanding of our clients' organizations, what they value, and how we are acting on growth opportunities.
- In conjunction with practice leadership and Solution Consultants, maintain high client satisfaction scores and retention rates.
- 5-7 years of experience in the delivery of digital projects, including digital experiences, digital marketing, eCommerce technologies, or similar.
- Experience working in the Salesforce ecosystem and partnering cross-functionally to guide clients through complex implementations that solve their business needs.
- Keen understanding of the business and organizational needs of Salesforce clients and prospects.
- Comfort with navigating contract negotiations and occasional challenging conversations.
- Experience in an agency setting managing at an account portfolio level.
- Ability to deliver concise reports and compelling presentations to key stakeholders internally and externally.
- Experience recommending and applying digital experience strategy, digital marketing, and technical best practices.
- Strong contributor with high motivation and the ability to take initiative, set priorities and perform tasks with minimal guidance.
- Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story.
- Comfortability and poise with clients at all levels of the organization. Must be a presence in the room, have excellent conversation skills, and have the ability to read people.
- Superior verbal and written communication skills. Ability to collaborate and communicate with all levels of employees and management.
- Professional, detail oriented, methodical, and organized.
Ten Great Reasons to Work at Verndale
- We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
- We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
- We foster a culture that enables every person in the organization to do the best work of their career.
- We offer regular training and professional development to move careers forward.
- Client and employee satisfaction are our two most important business metrics.
- We celebrate and champion diversity, equity, and inclusion.
- We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
- We support a healthy work/life balance.
- We are fully remote enabled and embrace the evolving definition of the workplace.
About Verndale
Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.
Compensation & Benefits
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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