Infrastructure Specialist

About the Infrastructure Specialist Position
At Verndale the Infrastructure team is responsible for the technology, security, software and hardware used by all employees. The infrastructure specialist will be an integral part of this critical and highly visible team tasked with empowering all employees to perform their jobs in the most efficient and secure way possible. As an infrastructure specialist, you will also support Verndale's clients, Azure hosting environments, as well as Verndale's 24x7 help desk acting as an escalation point. The qualified candidate must be able to work with limited supervision and participate in on-call rotations as needed. (On-site in Montreal)

Responsibilities

• Respond to incoming requests made via web, email, or phone within agreed-upon levels in customer service level agreements.
• Identify and organize tickets and internal initiatives according to priority.
• Update and maintain internal process documentation.
• Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients.
• Provide technical support and training for colleagues.
• Collaborate with engineering, leadership, and cross-functional team members to meet business goals.
• Participate in on-call rotation and ensure uptime of services.

Qualifications 

• 5 - 10 years of relevant experience
• Proven ability to work effectively independently and with a team.
• Excellent customer service skills, strong English communication both verbally and in writing
• Must be detail-oriented and have strong troubleshooting skills.
• Must be able to organize and prioritize a large number of tasks at any given time.
• Experience working in fast-paced and high-pressure environments.
• Knowledge of security principles and best practices
• Experience managing cloud environments (Microsoft Azure preferred)
• Experience managing Atlassian Jira/Confluence
• Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory)
• Experience with Windows desktop / Windows Server / MacOS / Linux
• Advanced knowledge of computer setup, support, and networking principles
• Prior experience with infrastructure and application monitoring tools
• French Proficiency
• Knowledge of the Microsoft 365 Suite (Exchange Online, Outlook, Office applications)

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

About Verndale

Verndale is a digital experience agency. purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston, Los Angeles, Montreal, and Quito, we design and develop digital experiences and enable marketing technologies that bring brands and their customers together.
We know that in order to do great work, you have to make work great. Verndale is committed to always being a company that celebrates diversity, equality and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success. Verndale's services are built around a core methodology that encompasses Growth Strategy, Experience Design, Technology Enablement, and Experience Optimization.
Learn more about Verndale at http://www.verndale.com

Compensation & Benefits

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
 Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.